CANCELLATIONS, REFUNDS AND RETURNS.

Artist Sales

Having ordered Artworks, but not received them, you decide you do not want them

You may cancel your order without giving a reason at any time before you receive your order. You will have no obligation and we will return your money.

Cancellations, Returns and Refunds

You must tell Women and Health and the Artist that you wish to cancel. You may use the attached Cancellation Form  but it is not obligatory.

Refunds on Artworks ordered but not yet received

Women and Health will refund you for the Artworks within 14 days to your credit card (or original method of payment).

The Artist will refund the delivery charge.

Having received the Artworks, you decide you do not want them

You may cancel your order at any time within 14 days of the date you received the Artworks.

You must tell Women and Health and the Artist that you wish to cancel. You may use the attached Cancellation Form but it is not obligatory.

You must send the Artworks back to the Artist within 14 days of cancelling the order.

The returned Artworks must be in the same condition you received them such that they can be resold at full price. The Artworks must be in the original packaging.

You must provide proof of purchase and your name and address. We cannot return any funds if we do not know who sent the Artworks.

The Artworks are your responsibility until they have been delivered to the Artist so you are advised to make sure they are safely packed and that you obtain evidence of their receipt by the Artist, e.g. through recorded delivery.

You will be responsible for paying for your own delivery costs for returning the Artworks. Return delivery costs are non-refundable.

Refunds on artworks you decide you do not want

Once the Artist has received and inspected your item you will be notified of the status of your refund.

A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If your return is agreed,

  • Women and Health will refund you for the Artworks within 14 days to your credit card (or original method of payment).
  • The Artist will refund the basic delivery cost for the Artworks but not the costs of any enhanced service, e.g. guaranteed next day delivery; the refund method will be agreed between you and the Artist.

If you find a defect

Under the Consumer Rights Act any products you buy must be of satisfactory quality, fit for purpose and as described.

As soon as any defect is discovered but not later than six months from receipt by you, you must tell Women and Health and the Artist about the defect and immediately return the Artworks to the Artist.

The Artist must receive the Artworks with labels and packaging intact.

You must provide proof of purchase. We cannot return any funds if we do not know who sent the Artworks.

You must tell us clearly what the fault is, when it first became apparent and other information to enable us to identify or reproduce it.

The Artworks are your responsibility until they have been delivered to the Artist so you are advised to make sure they are safely packed and that you obtain evidence of their receipt by the Artist, e.g. through recorded delivery.

You will be responsible for paying for your own delivery costs for returning the Artworks.

Refunds on defective artworks

Once the Artist has received and inspected your item you will be notified of the status of your refund.

If any defect is found,

  • Women and Health will refund you for the Artworks within 14 days to your credit card (or original method of payment).
  • The Artist will refund the full delivery cost for the Artworks and reasonable return delivery costs. The refund method will be agreed between you and the Artist.

                                                                                                                                                                                                                                                                     

Cancellation Form

To: Women and Health

4 Carol Street,

London, NW1 0NU 

Email: womens.lockdown.art@gmail.com

I/We hereby give notice that I/we cancel my/our contract of sale of the following products

Ordered on                    /received on

Name: (enter name or names in which the order was made)

Address:

Date: